Are you a real company?
Yes! As RPG nerds, we spend a lot of time in the world of imagination, but we assure you we are REAL PEOPLE! Our company is physically located near Dallas, TX and you can find how to contact us here. You can also read more about our story here.
Are your prices in US dollars?
Yes.
Do I have to pay sales tax?!
If you live in the state of Texas, you will be charged sales tax on your purchases.
Is shipping really free?
We ship anywhere in the US for free.
Do you ship internationally?
Yes we do. Although we've recently had to change our policy on Free Shipping. Given some difficulties fulfilling through our partners in China, we are no longer able to offer free international shipping for our Dice Subscription. We have moved all of our fulfillment in-house, which means we have more direct conrol over it for a better customer experience, BUT we can't offer it for free given the high cost of shipping from the US.
How soon will I get my order?
DND dice subscription orders ship on Dice Day at the end of the month. That's when our new dice drop into the shop and become available for individual purchase.
For individual orders of RPG dice sets or DND accessories we try to fulfill within 1 to 2 days. Shipping takes 3-5 days for US customers, longer of course for international.
Do I really need an RPG Dice Subscription?
Do you like playing tabletop RPGs? Do you like unique, limited-edition resin dice sets? Do you like to have dice options when you're playing? Do you just love shiny math rocks? If the answer to any of these questions is yes. Then YES!
How do dice subscriptions work?
We fulfill our subscription service with the help of Recharge. They are an industry leader in online subscription fulfillment and make it incredibly easy for you. The integration with our shop is seamless and simple. You can pause, change, or cancel your subscription anytime.
How do I manage or cancel my dice subscription?
We want your dice business because you want to be here. We want you to love getting DND dice delivered from us every month and stick with us because our products and service delight you. We personally cannot stand it when a company makes it hard to opt out of any service. It’s unethical, and it’s bad business.
Once subscribed, your DND Dice Subscription is easy to manage. Go to the Log In page on our site, but do not log in. Instead, click the link on the left side of the page--"Click here Need help accessing your subscriptions?" This will take you to a page to enter the email address associated with your account. Once entered, you will receive an email with a link to manage your subsciption. From there you can add discount codes or alter, pause, or cancel your subscription.
Note, this used to be a simpler process, but Shopify has changed the function of the Log In page and added an extra step. It's a pain, but it's what we have to work with. If you're having any trouble, please reach out. You can email or call (972 379-8979) anytime, and we're happy to help!
How can I be sure of your customer service?
We have dozens of 5 Star Reviews from happy customers! Many of them come with pictures or videos of their new favorite dice sets. You can find reviews posted on our home page as well as on product pages.
I've heard you are just three Kobolds in a trenchcoat, is this true?
Despite protestations in the past, there is some truth to this. "John" appears to have been three Kobolds in a trenchcoat. You can read about their founding of Libris Arcana here. Our new team in Texas is far more dull. We are just a family that loves DND and RPGs and wants to provide you with the best possible service for your DND and RPG needs.
Do you have a physical store?
No. This is an online only operation as we wish to keep things lean to provide you the best possible price and service for your RPG dice & accessories.
What does "Libris Arcana" mean?
Roughly translated it means 'book of mystery' or 'book of wonders' in Latin. John thought it was clever when we started the site selling books. Now we don't even sell books (although we do sell book covers), but the name stuck. And honestly, we just think it's cool.